Track your order
After you order, you can follow it live — from payment confirmation to your doorstep — on a map with an estimated arrival time.
How to track
Go to Orders in the bottom navigation.
Open your active order.
See the estimated arrival window, the live map, and the current status.
What you'll see
Estimated arrival — your expected delivery window.
Live map — once a representative is on the way, you can follow them. Tap to open the full map view.
Status steps — your order's progress.
Order details — order number, when it was placed, and the delivery address.
Good to know
"Your delivery partner will appear here once on the way" means a representative hasn't been assigned yet — this is normal early on.
For scheduled orders, live tracking starts closer to your chosen time.
Order statuses explained
Here's what each status means as your order moves from payment to delivery.
Status | What it means |
Verifying your payment | We're confirming your payment before preparing the order. |
Looking for a representative | Payment is confirmed; we're assigning someone to handle your order. |
Preparing your order | Your items are being picked and packed. |
Heading to drop-off | Your representative is on the way — follow them on the map. |
Your order has arrived | Delivery is complete. |
Other statuses you may see on the Orders list:
In progress — the order is active and on its way through the steps above.
Delivered / Completed — the order arrived successfully.
Cancelled — the order was cancelled (by you or by us).
Good to know
You can cancel only at certain early stages — once an order is being prepared or on the way, cancelling may no longer be available.
Repeat a previous order
Bought something before and want it again? Reorder it in a couple of taps with Repeat order.
How to reorder
Go to Orders.
Open a past order, or find it in your history.
Tap Repeat order to add those items back to your cart.
Review your cart and check out as usual.
Good to know
If an item is no longer available, it won't be added — you can tap Notify me to be alerted when it's back.
Prices and discounts may differ from your original order.
Rate your delivery
After your order arrives, you can rate the representative who delivered it.
How to rate
On the Order completed screen, find Rate the Representative.
Tap the stars to give a rating.
Add a comment or choose from the options if you'd like.
Tap Submit Rating — or tap Skip to do it later.
Good to know
Rating the delivery is separate from reviewing a product — see Ratings and reviews.
Your feedback helps us improve the delivery experience.